Frequently Asked Questions

TRUST & SAFETY

All of our team members are interviewed by the owners and pass a criminal background check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as a Clean Cruise cleaner.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

All of our bookings are made online, so we take security very, very seriously. We have three levels of security in place. First, our booking page is protected by extended validation SSL. Second, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system, only a token that allows us to charge the card when the service is complete.

Ye, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

No worries! You can either email us at [email protected] or call/text us at 828-835-6170 and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $79 cancellation fee.

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

PRICING & POLICIES

Our Standard Clean is the perfect choice for weekly/biweekly/monthly services!

 

Living Areas & Bedrooms

  • Vacuum/sweep/mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Make beds
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/mop
  • Thorough dusting
  • Remove cobwebs
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Doorknobs cleaned and disinfected

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our service and that there are no other people (movers, tradespeople etc) working in the space. And we will need electricity and water!

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces
  • Clean ceiling fans and light fixtures
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Cabinets and drawers cleaned inside and out
  • Remove cobwebs
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/Mop
  • Thorough dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Sinks, fixtures, counters cleaned and disinfected
  • Appliances cleaned inside and out
  • Cabinets and drawers cleaned inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Doorknobs cleaned and disinfected

 

All Rooms

  • Wipe down window sills
  • Vents dusted and wiped down
  • Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
  • Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our cleaners to focus on your priority areas while ensuring we maintain high service standards. Please contact us to discuss your specific requirements and book the appropriate service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on our booking page. 

We provide services across the Front Range! Currently serving clients located near Longmont, Boulder, and Erie, CO.

You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided or reach out to us if you have any questions.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.